Delivery & Returns

Delivery

Delivery to your UK address is free. Estimated dispatch and delivery times: [to be confirmed].

We currently deliver to: [UK regions served].

Returns

Under UK consumer law you may cancel most online orders within 14 days of receiving your goods. Our full returns process: [returns instructions].

Please note that the donated companion bear is prepared separately and cannot be returned.

Damaged or faulty items

If your bear arrives damaged, please contact us with your order details and a photo.