Privacy Policy

This policy explains how PairlyBears ([registered business name and address]) collects and uses personal data under the UK GDPR and Data Protection Act 2018.

What we collect

• Contact details: name, email, phone number
• Delivery address
• Order details, including your chosen bear
• Personalised messages you write for donated bears

Why we use it

To fulfil your order (contract), to prepare your donation message card, to respond to enquiries, and to meet legal obligations such as tax records.

Personalised messages

Your message is printed on a card and given with the donated bear. Please don’t include personal information you wouldn’t want shared. We don’t publish messages without your permission.

Sharing

We share data only with service providers needed to run our shop (e.g. payment and delivery), and never sell it.

Retention

Order records are kept for [retention period].

Your rights

You can request access, correction, deletion or restriction of your data, and complain to the ICO. Contact us at hello@pairlybears.co.uk.